Privacy Policy

Cresta Bath & Tile ("we", "us", "our") is a bathroom renovation contractor based in Ottawa, Ontario, Canada, serving homeowners across the Greater Ottawa Area. This Privacy Policy describes how we collect, use, disclose and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.

When you request a free estimate through our website, we collect only the information you choose to provide:

• Full name
• Phone number
• Email address
• Neighborhood or general address area (to determine service area and travel)
• Project details: type of work, budget range, timeline, and any notes you provide

We also automatically collect limited technical information when you visit the site — including IP address, browser type, device type, referring URL, pages visited and approximate timing — through first- and third-party cookies and similar technologies described below.

We collect your personal information for one primary purpose: to respond to your estimate request and deliver our renovation services. Specifically:

• Contact you about your estimate, scheduling and project follow-up
• Prepare and send you a written quote
• Communicate during the project (scheduling, materials, change orders)
• Provide post-installation warranty support
• Improve our website experience and measure marketing effectiveness in aggregate

We use your information only for these purposes. We will obtain your additional consent before using your information for any new purpose not listed here.

Our website uses cookies and similar technologies (including conversion pixels from Meta/Facebook and Google) to:

• Keep the site functional (e.g., remember form progress)
• Measure how visitors find and interact with our pages
• Help us optimize our advertising and reach homeowners similar to our customers

These tools may collect device identifiers and aggregated behavioural data. You can disable cookies in your browser settings or opt out of personalized advertising atyouradchoices.ca (Canada), Meta Ad Preferences and Google Ads Settings.

We do not sell, rent, or trade your personal information. We do not share it with third parties for their own marketing purposes.

We use a small number of trusted service providers to operate this website and our business — including hosting infrastructure, email delivery (Resend), and analytics. These providers process your information only on our instructions and under written confidentiality terms.

We may disclose information when required by law, court order or to protect our legal rights, but never beyond what the law requires.

We retain your estimate request and project records for as long as needed to provide our services and warranty support (typically up to seven years after the project completes, in line with Canadian record-keeping practice). You can ask us to delete your information sooner — see "Your rights" below.

We use industry-standard safeguards including encrypted connections (HTTPS), access controls, password-protected admin tools, and trusted Canadian/North American cloud infrastructure. No system is perfectly secure, but we work to keep your information protected against unauthorized access, loss or misuse.

Under PIPEDA you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent and request deletion (subject to legal and contractual record-keeping requirements)
• Ask questions or make a complaint about how we handle your information

To exercise any of these rights, contact us using the information below. We respond to all requests within 30 days.

Our services are intended for homeowners. We do not knowingly collect personal information from individuals under 18. If you believe a child has submitted information through our site, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on our website.

For any privacy question, access request, correction, or complaint, please reach our Privacy Officer:

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.